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Privacy policy

Our website address is: https://www.dijo.app , the Dijo mobile application includes but may not be limited to a Driver App, Merchant App, and an End-User App (Dijo: Grocery & Food Delivery) both for iOS and Android devices, collectively referred to as “Our Platforms”.

The purpose of this Privacy Policy is to set out how, why and when Dropship Trading (Pty) Ltd t/a Dijo uses your Personal Information so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”) and also to emphasise that you have a right to delete your dijo account and personal data at anytime.

If you are below the age of 18

If you are below the age of 18 years, you must always get permission from your parent or guardian before you use our Platforms or give us your Personal Information. We may check that your parent or guardian has given you such permission, for example by asking you to provide us with your parent's or guardian’s contact details so we can contact them. We may also check that the contact details you have given us are correct and are the details of a person who is actually your parent or guardian. If we are not able to verify such permission or if a parent or guardian confirms that you do not have their permission, you may not use our Platforms.

Further, restaurants, grocery stores and liquor stores may not sell liquor or tobacco products to you if you are under the age of 18 regardless of any supervision by a parent or guardian. You may be requested to provide proof of your age to our courier delivery before receiving any liquor or tobacco products ordered via our Platforms.

1. We respect your privacy and will take reasonable measures to protect it, as more fully detailed below in the Dijo privacy policy;

1. Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to –

  1.  your name and surname;
  2.  your email address;
  3.  your physical address;
  4.  your gender;
  5.  your mobile number; and
  6.  your date of birth.

2. Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.

3. You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

4. We will not, without your express consent:

1. use your personal information for any purpose other than as set out below:

  1.  in relation to the ordering, sale and delivery of Goods (including but not limited to Food, groceries);
  2.  to contact you regarding current or new Goods or services or any other goods offered by us or any of our divisions, affiliates and/or partners (unless you have opted out from receiving marketing material from us);
  3.  to inform you of new features, special offers and promotional competitions offered by us or any of our divisions, affiliates and/or partners (unless you have opted out from receiving marketing material from us); and
  4.  to improve our product selection and your experience on our Website by, for example, monitoring your browsing habits, or tracking your sales on the Website; or

2. disclose your personal information to any third party other than as set out below:

  1.  to our employees and/or third party service providers who assist us to interact with you via our Website, email or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
  2.  to our divisions, affiliates and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us);
  3.  to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of these Terms and Conditions;
  4.  to our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc). However, our contracts dictate that these service providers may only use your information in connection with the services they perform for us and not for their own benefit;
  5.  to our suppliers in order for them to liaise directly with you regarding any faulty Goods you have purchased which requires their involvement; and
  6.  to any Third Party Seller for purposes of sending you an invoice for any Goods purchased from such Third Party Seller, which disclosed information will be limited to your email address.

5. We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, Dijo is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.

6. We will ensure that all of our employees, third party service providers, divisions, affiliates and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information.

7. Ratings and Reviews: When you provide a rating or review of a Product, you consent to us using that rating or review as we deem fit, including without limitation on the Website, in newsletters or other marketing material. The name that will appear next to that rating or review is your First Name, as you would have provided upon registration. If you do not agree to this, please do not put any ratings or reviews on the Website. We will not display your Last Name, nor any of your contact details, with a rating or review.

8. Commercial Transaction: Your Personal Data may be transferred if we or our subsidiaries are involved in a merger, acquisition, or asset sale.

Other instances: 

We may also disclose your information to the following third parties: 

to our subsidiaries and affiliates; 

to contractors, service providers, and other third parties who help us run our company.

to serve the purpose for which it was provided;

in order to include your company’s logo on our website;

for any other reason stated by us when you provide the information; 

with your consent in all other situations; 

if we believe disclosure is necessary or appropriate to protect the Company’s, our customers, or others rights, property, or safety.

• We will –

1. treat your personal information as strictly confidential, save where we are entitled to share it as set out in this policy;

2. take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;

3. provide you with access to your personal information to view and/or update personal details;

4. promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;

5. provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and

6. upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain.

7. We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

8. Dijo undertakes never to sell or make your personal information available to any third party other than as provided for in this policy.

1. Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.

1. If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than Dijo, DIJO SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.

1. This website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third party tools. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited. If you do not disable “cookies”, you are deemed to consent to our use of any personal information collected using those cookies.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Remarketing Based on Behavior

After you use our Service, we may utilize remarketing services to advertise to you on third-party websites. We and our third-party suppliers use cookies to inform, optimize, and deliver advertising based on your previous visits to our Service.

Payments

Within the Service, we may offer paid products and/or services. In that situation, we use third-party payment processing services (such as payment processors).

We will not store or collect your credit card information. That information is transmitted directly to our third-party payment processors, whose Privacy Policies control their use of your personal information. These payment processors follow the PCI-DSS standards governed by the PCI Security Standards Council, a collaboration of brands such as Visa, Mastercard, American Express, and Discover. PCI-DSS rules contribute to the safe processing of payment information.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email. What rights you have over your data If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us; utilising the process prescribed by the South African PAIA act, 2000. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To exercise your data protection rights, you can make certain requests and ask us:

What personal information do we have on file for you? 

If you make this request, we will respond as follows:

0.0.1 The kind of personal information we have on file for you.

0.0.2. The sources from which we obtain your personal information.

0.0.3. The commercial or corporate reason for collecting or sharing personal information.

0.0.4 Third-party categories with whom we exchange personal information.

0.0.5 The exact pieces of personal information about you that we have gathered.

0.0.6. A list of the categories of personal information that we have shared, as well as the category of any other firm to which we have shared your data with. We will notify you if we have not shared your personal information.

0.0.7. A list of the categories of personal information that we have revealed for business purposes, as well as the category of any other firm with which we have shared it.

Please remember that you have the right to request this information from us up to two times in a calendar year. When you submit this request, the information you receive may be restricted to the personal information we acquired about you in the past 12 months.

0.2. To get rid of your personal information. If you make this request, we will delete the personal information we have on file for you as of the date of your request and instruct any service providers to do the same. In some circumstances, deletion can be performed by de-identifying the data. If you delete your personal information, you may lose access to certain functions that rely on personal information to function.

0.3. To refrain from sharing your personal information. We will never sell or rent your personal information to a third party for any reason. We never sell your personal information for monetary gain. However, under certain conditions, a non-monetary transfer of personal information to a third party or within our family of organizations may be considered a “sale” under certain jurisdictions. You are the sole owner of your Personal Data and can seek disclosure or deletion at any time.

Please remember that requesting that we delete or stop sharing your data may impact your experience with us, and you may be unable to participate in certain programs or membership services that need your personal information to function. However, we would never discriminate against you for exercising your rights.

Delete your Dijo account

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, or you want to entirely delete your account on Dijo please contact us by email: support@dijo.app

If you use the mobile App (Dijo: Food and Grocery delivery) Follow the steps below to delete your Dijo account.

If you want to delete your account but don’t have or cant remember your password, you’ll need to create one before you can delete your account.

  1. Log into your Dijo app.
  2. Go to the Menu within the App on the right
  3. Click Profile.
  4. In the profile page you would see a button that says Delete Account.
  5. Select Delete Account if you intend for us to deactivate your account and delete your personal data.
  6. You would receive a pop-up prompt for Account Deletion.
  7. Click Yes, this would initiate the process for the deletion of your account.

What happens after you request to delete your account

When you delete or request to delete your Dijo account, Dropship Trading proceeds to delete your information of our systems and any servers and you won’t be able to access your dijo app profile and/or make any in-app purchases under your profile. It may take up to 90 days for your Dijo account data to be completely deleted.

Please keep in mind that once your account has been deleted you won't be able to reactivate it or retrieve anything you've added, including:

  • Your purchase history
  • Any history of interactions with sellers and delivery men on the Dijo platform
  • Any wallet balance
  • Any stored credit or debit cards
  • Profile Pictures and Profile information
  • Favourited items
  • Stored cart
  • Saved Recipes and Meal plans